OUR POLICY
RETURN & REFUND POLICY
SAVO believes customers come first. We here at SAVO provide up to 30 days to return any product you bought from us so you have enough time to decide whether we are for you!
Refund Options:
Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed based on your original payment method.
For refunds to credit or debit cards, please allow a few business days for the amount to be reflected in your account.
Returns Process:
To initiate a return, please contact our customer support team with your order details and reason for return.
Our customer support team will guide you through the return process and provide you with a return authorization.
You will be responsible for the return shipping costs unless the return is due to a manufacturing defect or error on our part.
SHIPPING POLICY
At SAVO, we strive to provide our valued customers with a seamless and convenient shopping experience. To ensure that your orders are delivered safely and efficiently, we have partnered with GDEX, a trusted logistics provider. Please take a moment to familiarize yourself with our shipping policy, which outlines the details of our collaboration with GDEX.
Shipping Locations: Kindly note that shipping availability may vary depending on the destination. We apologize for any inconvenience caused if we do not currently ship to your location.
Shipping Time: Once your order is confirmed and payment is received, we will process and dispatch your items as quickly as possible. The estimated shipping time will depend on your location and the shipping method selected during checkout. Please note that unforeseen circumstances, such as customs delays or adverse weather conditions, may affect the delivery time.
Shipping Methods and Costs: SAVO offers a range of shipping methods to cater to your needs. The available options and associated costs will be displayed during the checkout process. Shipping costs may vary based on the weight, dimensions, and destination of the package.
Order Tracking: For your convenience, we provide order tracking services. Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the progress of your shipment on the GDEX website or by contacting their customer support.
Delivery Process: GDEX, our trusted logistics partner, will handle the delivery of your package. They will make every effort to ensure that your order reaches you in a timely manner and in good condition. If you have any specific delivery instructions or requirements, please provide them during the checkout process, and we will relay the information to GDEX.
Customs and Duties: Please note that international shipments may be subject to customs duties, taxes, or other charges imposed by the destination country. These additional charges, if applicable, are the responsibility of the customer and must be settled with the local customs authorities.
Order Issues and Support: If you encounter any issues with your order, such as delays, damages, or missing items, please contact our customer support team as soon as possible. We will work closely with GDEX to resolve any shipping-related concerns and ensure a satisfactory resolution.
PRIVACY POLICY
SAVO strives to protect our customer's privacy according to applicable privacy regulations and laws.
At SAVO, we are committed to protecting the privacy and security of our customer's personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information you provide to us when using our website or purchasing our products. By accessing or using our services, you consent to the terms outlined in this Privacy Policy.
Information Collection:
We may collect personal information, such as your name, email address, shipping address, and payment details when you place an order or interact with our website.
Additionally, we may collect non-personal information, such as your IP address, browser type, and device information, for analytics and website improvement purposes.
Information Usage:
We use the information we collect to process your orders, provide customer support, and communicate with you about your purchases.
Your email address may be used to send you updates, promotions, and newsletters. You can opt out of these communications at any time.
We may use non-personal information for statistical analysis, troubleshooting, and enhancing our website's functionality.